Privacy Policy
1. Introduction
At Zenith Tech World (“we,” “our,” or “us”), accessible via zenithtechworld.com, we are committed to protecting and respecting your privacy. We recognize the importance of safeguarding personal information and are deeply committed to maintaining the confidentiality, integrity, and security of any data we collect from our users, customers, and partners. This Privacy Policy outlines our practices concerning the collection, use, storage, and sharing of personal data and affirms our dedication to full compliance with applicable privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users of our website (zenithtechworld.com) and the services we provide through this platform or through any related communication channels. For the purpose of applicable data protection laws, Zenith Tech World is the “data controller” of personal information collected and processed through our website.
3. Categories of Data Processed
We may collect and process the following categories of personal data:
a. Usage Data
Information about how you use our website, including IP addresses, browser types, operating systems, access dates and times, referring URLs, session duration, page views, and navigation paths.
b. Account Data
Information provided when you create an account on zenithtechworld.com, including your full name, address, email address, and phone number.
c. Profile Data
Details about your preferences, past purchases, browsing behavior, and product interests that help personalize your experience and improve our services.
d. Communication Data
Records of communications with us, such as support queries, feedback, live chat history, and correspondence through email or contact forms.
e. Technical Data
Details regarding the device and software you use to access zenithtechworld.com, such as mobile device identifiers, browser specifications, language settings, and system configuration.
f. Transaction Data
Information collected when you make purchases, including billing data, transaction history, delivery information, and payment details (processed securely via third-party providers).
g. Preference Data
Your marketing and communication preferences, including opt-in or opt-out choices regarding promotional messages or newsletters.
4. Legal Bases for Processing
We process your personal data based on the following legal grounds:
– Performance of a contract: When processing is necessary to fulfill a purchase, deliver products or services, or respond to a request.
– Legitimate interests: To improve our services, enhance website security, prevent fraud, and better understand our user base.
– Consent: For certain uses of cookies, electronic direct marketing, and other non-essential data uses, we rely on your explicit consent.
– Legal obligation: Where required by applicable law or to comply with regulatory requirements or law enforcement requests.
5. Your Rights
Under the GDPR and CCPA, you may have the following data protection rights:
– Right of Access: Request a copy of the personal data we hold about you.
– Right to Rectification: Correct inaccurate or incomplete data.
– Right to Erasure (“Right to be Forgotten”): Ask us to delete your personal data where applicable.
– Right to Restrict Processing: Request a limitation on how we use your data.
– Right to Data Portability: Request a copy of your data in a structured, commonly used format.
– Right to Object: Object to certain processing activities, such as direct marketing.
– Right to Non-Discrimination: No user will face reduced service or discrimination for exercising their rights under the CCPA.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement robust technical and organizational security measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These include:
– Secure encryption protocols (HTTPS) for data transmission
– Internal access controls to restrict data access
– Regular security audits and penetration tests
– Backups and disaster recovery procedures
– Staff training on data protection and cybersecurity principles
7. International Transfers
When transferring your information outside the European Economic Area (EEA) or other jurisdictions, we ensure such data is handled in compliance with applicable regulations. We enter into Standard Contractual Clauses (approved by the European Commission) and rely on mechanisms such as binding corporate rules or adequacy decisions, depending on the country of destination, to ensure sufficient data protection levels.
8. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this Policy:
– Usage Data: Retained for up to 24 months for analytics and site improvement.
– Account Data & Profile Data: Retained for the duration of the user’s account and up to 12 months thereafter.
– Communication Data: Retained for 36 months for customer service tracking.
– Technical Data: Retained for up to 12–24 months to improve user experience.
– Transaction Data: Retained for 7 years for tax and regulatory compliance.
– Preference Data: Retained until consent is withdrawn or after 24 months of inactivity.
Upon expiry of the retention period, data is either deleted or anonymized.
9. Cookie Policy
Zenith Tech World uses cookies and similar technologies to enhance your experience. These may include:
– Essential Cookies: Required for website functionality.
– Functional Cookies: Remember your preferences and settings.
– Analytical Cookies: Collect data on user behavior to improve our services.
– Performance Cookies: Help us understand usage patterns and site performance.
Cookies do not store sensitive data such as names or banking details directly and are governed under applicable consent mechanisms.
10. Cookie Management and Compliance
Users can manage cookie settings through their browser or via the cookie preference center available on zenithtechworld.com. Where required under GDPR and CCPA, consent is obtained before deploying non-essential cookies. You may withdraw consent at any time without compromising your website experience, although some features may be limited.
11. Special Protections for Children Under 13
Zenith Tech World does not knowingly collect or process personal data from individuals under 13 years of age. If you are a parent or legal guardian and believe your child has provided information to us, please contact us at [email protected]. We will take steps to delete the information promptly if verified.
12. Policy Updates and User Notifications
We reserve the right to update this Privacy Policy to reflect changes in legislation, regulatory guidance, or our business operations. Any material changes may be communicated via notices on the website, direct emails, or platform banners. Continued use of the site following such updates signifies your acceptance of the modified terms.
13. Contact
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or how your personal data is processed, please contact us at:
Email: [email protected]
Website: https://zenithtechworld.com
We are fully committed to maintaining the highest standards of data protection and privacy compliance. For further guidance on your rights or to submit a complaint, you may also contact your local data protection authority.